You need someone now

Amonbet Casino Contact

Reach live chat, e-mail or the UK phone line and speak to a real person at any hour, since support runs 24 hours a day, 7 days a week.

Start the chat 18+ only. UK Gambling Commission licence No. 31865-1713-R-841989.

Paid out today

626,280 £

8,998 Players at the tables

Authorised and regulated by the UK Gambling Commission under licence No. 31865-1713-R-841989, independently audited by eCOGRA, GLI, and SIQ.

Average withdrawal processes in 23 minutes. Over £11M is paid out weekly — £138M every month — across 13 supported payment methods.

Every session and transaction is protected by 256-bit SSL encryption, the same standard used by leading financial institutions.

Three channels

Amonbet Casino support, three routes

Pick the route that matches your question and you skip the queue you never needed.

From Queue to Answer

Choose live chat when you want an answer typed out on screen and can wait a moment; staff reply here in about three minutes, whatever the hour.

Open the chat

Where do I e-mail you?

Write to [email protected] for anything you would rather put in words, including screenshots and account details, and expect a reply in around six hours.

Write to us

Before waiting, after calling

Call +44 20 6006 0293 (GMT) when a conversation settles things faster; most calls are picked up in roughly one minute, day or night.

Call the line

Four details for the UK

United Kingdom support details

Use this block when you want the UK phone line, the licence details or the gambling help bodies here.

Reaching us

Phone+44 20 6006 0293

Our time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Regulator and licenceUK Gambling Commission, 31865-1713-R-841989

Getting help

Gambling helpGamCare, BeGambleAware, GAMSTOP

What should I have ready before I contact support?

Gather these five things first and the conversation starts at the answer, not at the beginning.

Your registered e-mail address
The last four digits of your card
Any payment reference or bonus code
Screenshots of the error you saw
Your account number from the profile page

Five departments

You need the right department

Match your question to one address and your e-mail lands with the people who handle it.

Account

General support[email protected]

Document checks[email protected]

Payments

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Data and privacy[email protected]

Business and partnerships[email protected]

Time Back in Your Evening

Closed overnight, open all night: response times

Use this when you are deciding whether to wait up for an answer or leave it until morning.

Live chat

Live chat hours24 hours a day, 7 days a week

Chat first reply3 minutes

All times shown inGMT

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+44 20 6006 0293

Phone wait1 minute

Escalation Path

A clear path when the answer disappoints

It removes the worry that a complaint about a UK casino disappears without anyone independent hearing it.

First message to support

Start by messaging support with what went wrong, the date and any reference numbers. Advisers log it, so nothing depends on one person remembering your case.

Holding a reference

Support sends a written reference and the answer within its usual reply time. Keep that reference; every later step is quicker when you quote it.

Before the decision stands

If the reply does not settle things, ask for a manager to review the case. A senior reviewer rechecks the decision against the records before answering you again.

Now you are at the regulator

Where that review still leaves you dissatisfied, take the complaint to the UK Gambling Commission. It expects you to finish our process before it looks at the case.

A Name and an Address

Details you can check yourself

It removes the worry that nobody accountable stands behind the website you are playing on.

Company

Legal nameAmonbet Casino Ltd

Company numberCompany No. 45838510 (United Kingdom)

AddressChurch Lane, London

Licence

RegulatorUK Gambling Commission

Licence number31865-1713-R-841989

Written contact

Support e-mail[email protected]

Support Questions

Support facts, settled in a minute

Six answers that settle who replies, when, in which language and how fast verification runs.

trustWhat do I need before I contact you?+

Give us the e-mail address registered on your account and the date of your last deposit, and support can find you straight away. Never send your password, because no agent will ever ask for it. Add a short line about what went wrong so the reply lands on the first try.

trustWhy bother complaining if nothing changes?+

Reply to the agent's answer and ask for a second look, because most disagreements end there. If the outcome still does not fit, write to [email protected] with your account e-mail and dates. A formal complaint then goes to the UK Gambling Commission, our regulator.

trustDo I need to verify your licence myself?+

Amonbet Casino Ltd holds a licence from the UK Gambling Commission, number 31865-1713-R-841989. That licence covers every game, deposit and withdrawal you see here. You do not need to check it before playing, though the number is there if you want to.

trustDo I need to write in English?+

Agents answer in English, German, Finnish and Norwegian, so you can write or speak in any of those four. English runs at every hour of the day, and the other three follow the same round-the-clock rota. Pick the language you argue best in, not the one you think we prefer.

trustWhen can I actually reach someone?+

Support runs 24 hours a day, 7 days a week, timed to GMT, so nights, weekends and bank holidays are all covered. A phone call usually reaches a person within a minute. Live chat settles most questions in about 3 minutes, and e-mail replies typically arrive within 6 hours.

trustCan I get verified the same day?+

Most accounts clear in about 28 hours once your documents arrive. Have proof of identity, proof of address and confirmation of your payment method ready, and send all three together rather than one at a time. Chasing a single missing document is what stretches the wait.